Thank you for choosing onyxiamt.com! We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, you can request a refund according to the following refund terms.
Refund Request Period: If you are dissatisfied with your purchase, or if the item you received is damaged or defective, please contact us within 14 days of receiving the item to request a refund.
Refund Requirements:
The item must be new and unused, with the original packaging and all accessories.
Proof of purchase (such as your order number or invoice) is required for order verification.
If the return is due to a defective item or shipping damage, we will cover the return shipping costs.
Refund Processing:
After receiving your refund request, we will review it within 2 business days. Once we confirm that it meets the refund requirements, we will process the refund as soon as possible.
Refunds will be issued via the original payment method. Processing time may vary depending on the payment provider, but generally takes 2 business days. Refunds will not be granted in the following circumstances:
Exceeding the 14-day refund request deadline;
Product damage or overuse;
Return requests due to unauthorized reasons (such as damage or improper maintenance).
If you have any questions, please confirm with our customer service before purchasing.
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We hope to provide you with a worry-free shopping experience! Thank you for your understanding and support.